Return, Exchange and Cancellation Policy:

All products listed on our website can be returned subject to the following conditions:

Product Condition: A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.

Products should be returned in the original condition user had received them. Please understand that Organic Farm Door cannot accept returns under the following instances:

(i) Returns will not be entertained on altered, damaged, used products
(ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.

Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the return process.

Validity Period:
a. Processed items – no refund, except if assessed poor quality. Product can be returned at the time of delivery
b. All Fresh items – Product can be returned at the time of delivery
c. Dairy & Frozen items – Product can be returned at the time of delivery
d. Dry items – Within 24 hours of delivery (contact customer care team)

4- All payments made by user towards correctly returned products will be refunded as per the Returns Policy. If user thinks that Organic Farm Door has provided with an incorrect refund, please contact immediately.

5- Please note card refunds in case of prepaid orders may take up to 15 business days for user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and Organic Farm Door shall not be liable for any delays in refund by card companies. Organic Farm Door offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

Cancellation by customer
User can call Organic Farm Door customer care to cancel the orders up to 4 hours prior to the preferred delivery slot. User can call customer care within the operational hours that is 9:00 am to 10:00 pm all 7 days of the week. In such a case Organic Farm Door will refund any payments already made by user for the order within 15 working days of user’s cancellation as per refund policies.

i. Partial cancellation by customer
In case of partial cancellation, order value will be recalculated. In such a case Organic Farm Door will refund any payments already made by user for the order within 15 business days of user’s cancellation as per refund policies.
ii. Cancellation by Organic Farm Door

If Organic Farm Door suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, Organic Farm Door at sole discretion could cancel such orders. Organic Farm Door will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

While every effort has been taken to label the products accurately, errors in data entry and updating may occur. Organic Farm Door reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, Organic Farm Door will give a full refund of all money received from the customer. Organic Farm Door has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code or area where Organic Farm Door is currently not servicing.